Care that continues
ReConnect: Recovery does not end at discharge
Short, gentle check-ins after discharge, timed to the care each person had. When someone wants to talk, your team is there.
Pathway builder
IllustrativeGroup by
Care type
Residential addiction
Primary concern
Alcohol
Length of stay
1–3 months
Site
All sites
Discharge date
Last 12 months
Age
Adults 18+
214
patients in this group
Pathway
Day 7
Warm check-in
TextMonth 1
Aftercare group information
EmailMonth 3
Structured check-in
TextMonth 6
Check-in
TextMonth 12
Anniversary note
Email
The problem, in numbers
Recovery is rarely a straight line.
40–60%
of people treated for alcohol or drug dependence return to use within a year of discharge
50%+
of people who recover from a first episode of depression go on to have another
12+ months
of planned follow-up, with active outreach: the common thread in continuing-care programmes that improved outcomes
Figures are from published research, not from Aisel. A meta-analysis of 19 randomised trials found continuing care after treatment gives a small but significant benefit, both at the end of the programme and at later follow-up (Blodgett et al., 2014). Aisel will publish its own results when they are in.
Treatment has an end date. The condition often does not. Discharge is where most clinics stop keeping track.
Where it breaks
Discharge is not the finish line.
Treatment ends and contact ends with it. The next time the clinic hears from a former patient is when things have got worse, or never.
Clinics intend to follow up. But with hundreds or thousands of people discharged each year, follow-up by hand and continous care does not always happen.
How Aisel handles it
Continuous care tailored to your clinic
- 01
Group patients by the care they had.
Care type, primary concern, length of stay, site and discharge date, adults only to start. A spreadsheet of contact details, treatment dates and primary reason is enough.
- 02
Set the moments once.
Choose when each group hears from you, from a warm check-in in week one to a yearly note. The pathway then runs for everyone discharged into that group.
- 03
Reach them where they are.
By text or email, with no app to download.
- 04
Inform patients of care possibilities.
Each moment lets people know what support is there: an aftercare group, someone from the team to talk to, self-help tools. They can also say "I'm fine for now".
- 05
Learn what helps.
See who responds and what support people needed, by group, and adjust each pathway.
Example pathways
Tailored to the care they had.
Four illustrative groups; each clinic sets its own.
Residential addiction, 1–3 months
Long stay; strong wish to stay connected afterwards
- Day 7 warm check-in
- Month 1 aftercare group information
- Month 3 structured check-in
- Month 6 check-in
- Month 12 anniversary note, then yearly
Residential eating disorder, 3+ months
Long stay; risk sits further out
- Day 14 gentle check-in, no metrics
- Month 1 step-down reminder
- Month 3 content for family and carers
- Month 6 structured check-in
- Month 12 yearly, softer tone
Outpatient depression, block of sessions
Ends cleanly; needs to know where to turn
- Week 2 did the sessions help
- Month 2 where to turn if things change
- Month 6 seasonal check-in
- Month 12 yearly, light touch
Standalone assessment
One appointment, no treatment followed
- Week 2 was the report useful
- Month 1 information on possible next steps
- No recurring sequence
Division of labour
Aisel keeps in touch. Your team provides the care.
Aisel sends the messages, collects the replies and routes them to the clinic. It does not assess, diagnose, advise on treatment or respond in real time. It is not a crisis service.
Your clinical team decides who is included, what each group hears and when. Pathways are designed with you, drawing on people who have built and run post-discharge programmes.
For the patient
Care beyond crisis.
A former patient gets a short message from the clinic they trusted, at a moment chosen for people in their situation. One tap to get in touch
Private by design.
The message carries no name, diagnosis or treatment details, so a shared phone or inbox gives nothing away.
Someone remembered.
Brief, no-demand contact after discharge has a long research history, going back to Motto's caring letters in the 1970s.
Frequently asked
Questions clinics ask.
Does it book appointments for patients?
+
No. Nothing is booked on anyone's behalf. A patient chooses whether to talk to someone, and your team follows up in the way it normally would.
Is it a crisis service?
+
No. Messages and replies are not read in real time.
Where is the data stored?
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UK clinics' data stays in the UK; EU clinics' data stays in the EU. GDPR compliant and end-to-end encrypted.
Start with one group of patients.
Start with one patients group and we'll design the pathway together with your clinical team.
GDPR compliantFollowing ISO 27001 principlesUK/EU data residencyEnd-to-end encryptedScale without compromise
See how Aisel removes friction where it costs most. A 20-minute walkthrough tailored to your clinic.