Product / ReConnect
Understand how your patients are progressing, even between appointments.
Book a demoHow Aisel’s ReConnect keeps patients in touch
You group patients by the care they had.
Care type, primary concern, length of stay, site and discharge date, with adults only to start. A spreadsheet of contact details, treatment dates and primary reason is enough.
You set the moments once, and they reach patients by text or email.
Choose when each group hears from you, from a warm check-in in the first week to a yearly note. The pathway then runs for everyone discharged into that group. There is no app to download, and messages carry no name, diagnosis or treatment details.
Patients see what support is there.
Each moment tells people what is available: an aftercare group, someone from the team to talk to, or self-help tools. They can also say they are fine for now.
You learn what helps.
See who responds, what people needed and which moments land, by group, and adjust each pathway. When someone asks to talk, their replies are ready for the next conversation.
Aisel keeps in touch. Your team provides the care.
Aisel
Aisel sends the messages, collects the replies and routes them to the clinic. It does not assess, diagnose, advise on treatment or respond in real time. It is not a crisis service.
Your clinical team
Your clinical team decides who is included, what each group hears and when. Pathways are designed with you, drawing on people who have built and run post-discharge programmes.
Before you start a pathway
What do we need to get started?
A spreadsheet of contact details, treatment dates and primary reason for each patient. No integration is needed to start.
Does it book appointments for patients?
No. Nothing is booked on anyone's behalf. A patient chooses whether to talk to someone, and your team follows up in the way it normally would.
Is it a crisis service?
No. Messages and replies are not read in real time. Every page a patient sees tells them where to get urgent help.
What do the messages say about the patient?
Nothing identifying. Messages carry no name, diagnosis or treatment details, so a shared phone or inbox gives nothing away.
Where is the data stored?
UK clinics' data stays in the UK, and EU clinics' data stays in the EU. Aisel is GDPR compliant and end-to-end encrypted.
Start with one group of patients.
We will design the pathway together with your clinical team.