Ready before visit one
Available on Clinic and up · built on validated clinical scales
Patients tell it in their own words before the first visit. The clinician walks in with it structured, scored and ready to confirm.
Reviewed and approved by patient
The problem, in numbers
~80 min
of staff time per initial consultation, with two clinicians present throughout
CIMT baseline evaluation, Psychiatric Centre Sct. Hans, n=29, 2026
16.5 min
mean preparation before the patient arrives, spent reading the record
Same evaluation, n=28
55 min
of engaged patient interaction by voice in a single Aisel intake
Aisel live clinics
85%
of patients complete their Aisel intake before visit one
Aisel live clinics
The first two figures describe how initial consultations work today, without Aisel. They come from a time-and-motion baseline by the Center for Innovative Medical Technology (CIMT), Odense University Hospital, run with Psychiatric Centre Sct. Hans and Aisel. The AI workflow was not tested clinically in that study, so no time saving is claimed here. Poulsen MK, Kidholm K. Evaluering af Dual Diagnose Capacity gennem brug af GenAI: tidsforbrug og omkostninger ved baseline. CIMT, Odense University Hospital, June 2026.
Where it breaks
The first consultation begins by collecting history. Medication, prior episodes, substance use, family history, the reason for referral. The clinician asks, the patient retells, and the clinical conversation starts late.
Patients arrive after months or years of waiting. They have a lot to say and one hour to say it in. The parts that matter most come out at minute fifty, or not at all.
Static forms do not fix this. They are left half-finished, answered by ticking rather than telling, and re-asked in the room anyway.
It starts even earlier, at the enquiry. People hesitate for years before they reach out. When they finally do, they are asked what they want help with, and struggle to put it into words on the spot.
For private clinics, assessment capacity is the bottleneck. For public services, it is the waiting list. In both, clinician minutes spent gathering information are minutes not spent on clinical judgement.
How Aisel handles it
Aisel collects who is reaching out, what they want help with and how to reach them, structured so the clinic can act on it.
Early, as part of the enquiry, to understand what the person needs before an appointment is confirmed. Or after booking, as a structured, objective intake ahead of the first visit. Automatic reminders until it is done.
By phone call or secure chat link, no app to download. Questions adapt to their answers and are configured per case type.
Drawn from a library of 60+ instruments, including PHQ-9, GAD-7 and AUDIT. Never improvised questionnaires.
They can read, correct and approve their information before it reaches the clinic.
History, scores, the reason for referral, and anything flagged for review, structured into the record before the visit.
The clinician confirms, asks what the brief cannot, and goes straight to clinical work.
Division of labour
Aisel collects the patient's account, scores the scales and structures the history. It does not diagnose or decide who is seen, or when. Anything it flags is a prompt for the clinician's review, never a decision.
The intake is always presented as an automated assistant, never as a person. A patient should never have to wonder who they are talking to.
"When people book an appointment, they often struggle to describe what they specifically want help with - and how it affects their everyday life. That's completely understandable."
"...technology helps clients reach a clearer expectation alignment before the first meeting."
Psychologist Christoffer Kølgaard
Psychologist and founder, Den Krøllede Hjerne
For the patient
The hardest step in treatment is the first one: making contact. Intake lets patients put their difficulties into words at home, at their own pace, before they meet anyone. The first session then starts from a shared understanding of what they want help with.
Patients see what is shared and can correct it before it reaches the clinic.
The story is told once and carried into the record.
Patients take the time they need, at home, with no clock running.
"Across six different providers, I had to retell my story every time I met a new clinician. Feeling lost in the system was traumatising. My story is, unfortunately, only one of many."
Hear the patient story: watch the Aisel webinarFrequently asked
No. Aisel structures what the patient tells it. It does not diagnose or decide who is seen, or when. The clinician does.
Traditional intake remains an option for any patient who prefers it.
Intake supports 40+ languages.
Into the patient record, stored in the UK or EU, end-to-end encrypted and GDPR compliant.
Across the visit
Aisel prepares the consultation, captures the clinical record and assembles the work that follows.
Patients arrive already understood, and never retell their story.
85%
complete their intake before visit one, across live clinics
Take the intake yourself, then see the brief your clinician would receive. Or book a 20-minute walkthrough on your own intake flow.
GDPR compliantFollowing ISO 27001 principlesUK/EU data residencyEnd-to-end encryptedSee how Aisel removes friction where it costs most. A 20-minute walkthrough tailored to your clinic.